Exchanges and Returns
Order Receipt
It is important to check the packaging upon receipt. If the packaging is damaged, refuse delivery at the time of receipt. If someone else receives the package on your behalf, do not open the packaging and contact us as soon as possible.
After refusing the order, notify Flower Studio Molds via email at flowerstudiomolds@gmail.com for proper follow-up.
Exchanges and Returns
After delivery, you have 14 (fourteen) calendar days to cancel or exchange the product (weekends and holidays are included).
After collection/postage, the product will be returned to the Flower Studio Molds Distribution Center, where we will sort it. This analysis takes 4 business days.
After the analysis, a voucher or refund for the value of the item in question will be issued.
New Product Shipment
If you requested an exchange for the same product, the new item will be sent.
Product different from what you ordered
After opening your package and realizing that the product is different from the order, do not use it or throw away the original packaging.
Contact us immediately via email at flowerstudiomolds@gmail.com. If it's a weekend or holiday, your request will be registered for the first business day.
You have 14 (fourteen) calendar days to inform us of the incident.
Defective product
You have 14 (fourteen) calendar days, counted from the day after your product was delivered, to request an exchange or return.
However:
The exchange or return of your product will only be carried out if everything is in order, such as:
1- The product in its original packaging;
2- Without signs of use, such as scratches and any indication of misuse.
3- If you do not have the original packaging, you can use another, provided it is properly sealed to prevent damage.
Refund and Return
If you decide to cancel your purchase, before shipment, the refund will be made using the same payment method chosen at the time of purchase:
- Credit card: As soon as the cancellation is finalized, the refund (this includes installments already paid) will appear on your current or next statement, depending on the closing date and the Credit Card Operator.
- Multibanco Reference: After completion, the refund will occur within 8 (eight) business days to your bank account. You must provide us with your IBAN/SWIFT number for the refund.
Important: It is mandatory that the informed account is in the name of the purchase holder.
Which Products do we not accept returns for?
Returns are not allowed for the following products at any time:
- Liquid products
- Glitters
Online Complaints Book
The Electronic Complaints Book is a measure of the "SIMPLEX + 2016" program and involves the Directorate-General for Consumers and the regulatory bodies of the various sectors of activity. You can submit your complaint here: www.livroreclamacoes.pt
